Customer Value defines meaningful work; everything else is optional including the waste.

What do we need to do to make waste a thing of the past and prevent it creeping back into the organisation?

Of all the ideas associated with ‘Lean and Agile’, ‘cutting waste’ is perhaps the most widely known, but it is also the most misunderstood, primarily because most organisations don’t actually know what waste is. Waste disposal, waste recycling and waste paper – these terms ring familiar bells for almost everyone. However, as Lean shows us, waste is about far more.

The combination to unlock waste and release customer value is:

1. Employee creativity
2. Innovation
3. Willing contribution

The presentation will prove we can design back in the employees’ willing contribution to establish a real human workplace that is adaptive, innovative, engaging and almost waste free.